Solution · System
AI Voice Reception
Answer calls at any hour with approved information, capture what the caller needs and route bookings or urgent issues to your team. Shown here for property teams.
How it runs
From call to CRM, step by step.
- 01CallA customer calls your number
- 02IntentUnderstands what the caller needs
- 03Approved answerReplies only with approved information
- 04CaptureEvery request recorded with its source
- 05Schedule or routeBooks a slot or routes to a person
- 06CRMContact and history saved in the CRM
How the system works
One workflow. Clear responsibilities.
Property teams cannot always answer every enquiry while showing units, coordinating maintenance or speaking with residents. A reception workflow can capture the reason for a call and move it to the right next step.
We tailor each system to your tools, data, permissions and business rules, and confirm integrations and scheduling during the review.
Answer from approved property information
Use a maintained source for property amenities, viewing procedures, office hours and contact routes. The assistant must not invent availability, pricing or lease terms.
Capture a useful enquiry
Collect the caller’s name, contact details, property interest and preferred next step. Keep the conversation focused and provide a human transfer route.
Check before booking
Read verified availability from an approved scheduling system. Confirm the property, time zone and appointment details before creating a booking. If access is unavailable, record a viewing request for the team.
Keep the CRM informed
Attach a call summary and source to the lead record. Route urgent maintenance or existing-resident matters to the responsible team, with separate rules from sales enquiries.
Typical tools
We work with the tools you already have wherever possible.
OpenAI
ElevenLabs
WhatsApp
Google Calendar
HubSpot
Zendesk
Built-in controls
The exception path is part of the system.
Voice workflows use approved business information, verified availability and a clear transfer route. Recording and consent settings are configured for the operating context before launch. Outbound calling is enabled only when it belongs in the approved workflow.
- 01Detect exception
- 02Keep context
- 03Notify owner
- 04Review
- 05Resume safely
How it works
From first message to a working system.
- 01Send a briefDay one
- 02Review and recommendationWithin a few days
- 03Fixed scope and proposalBefore any build
- 04Build in weekly releasesTypically 2–8 weeks
- 05Launch and handoverLaunch week
- 06Support and improveOptional, monthly
Start a project
Tell us what needs to work better.
Share the workflow, product or operational bottleneck. We’ll review the context and recommend the most practical next step.
Email usinfo@sequenceautomate.comAsync-first. Available worldwide.
No meeting required to send your brief.